VCT, Premium Excelon® Crown Texture™. Premium Excelon® Raffia™. Premium Excelon® ChromaSpin™. Premium Excelon® Stonetex®. Premium Excelon®. INSTALLATION. Armstrong warrants the installation integrity for products from the date of purchase through the warranty period (see applicable products and. 5-Year Commercial Warranty when installed in accordance with Armstrong’s Guaranteed View the full line – vct.

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The fact that they are blaming this on something I did instead of admitting the flooring is defective, makes me sick. Additionally, I continuously had to remind Armstrong’s distributor rep while inspecting my floor that my floor was a glue-together installation, not interlocking.
Now several months later, I have 30 more pitted tiles. I couldn’t believe it!!! In three places, planks did not properly fit at corners, resulting in sharp points.
Armstrong Commercial Resilient Floors Limited Warranty
Arrmstrong took a whole box of leftover flooring and supposedly ran tests on it. I’ve sent them pictures where the installed flooring is almost white while a piece cut from the same roll and kept in our wrranty for 12 months is beside it – nice and rich looking, dark brown and grey.
I had Armstrong Luxury Vinyl planks installed less than a year ago. They requested the WDI report from the exterminator, photos of wagranty holes and receipts for my purchases. Delamination was occurring between the layers of backing wood. I came home to a beautiful living room, hallway and bathroom. I have sf of this and it does it throughout my entire house.
You can only treat unfinished wood so our options are A: At contact on April 3, Armstrong representative supervisor said it is not their defects, they do not know anything about wood defects, and are not responsible.
Armstrong Flooring
This was the 25 year warranty flooring. After having the flooring installed in our office I began seeing small pin sized holes in our hardwood flooring.
For more information about reviews on ConsumerAffairs. Occasionally the dark marks coincided in a depression in the wood note this was a smooth warfanty wood, not scraped finish.

Our boards slide apart every day. Armstorng sent out one of their reps who took pictures which solved nothing. I couldn’t be happier.
There were boxes supplied and every single box had pieces in it that could not be used. We have been faithful consumers of your products and now we have run into an issue and needed some help and received mixed messages and no help.
You should be ashamed of yourself.

First they removed the old flooring, laid a subfloor, leveled the floor with a leveling compound in areas where needed. Still have both — original and new boxes’ cartons.
Levels of retail partners: I’ve tried cleaner they recommended as well as plain water and diluted vinegar I have returned to Home Depot 43 cartons of C flooring that were opened and inspected by me and my wife and the wood is unusable. The floor was defective and needed repair or replacement, in his opinion as well.
A representative was going wafranty come to the house and never showed. Honoring product and installation warranties, within 6 months of the installation Carpet One sent an installer to repair the floor three times. The amount of time lost, moving these boxes by myself is time and wardanty that I will never recuperate.
They are not support warranty and their product is defective and low quality. Scuff marks appeared the first week under the table where the chairs are moved to sit down at the table even though pads were put under all the chair legs and table legs.
Public Knowledge Base
As Armstrong’s customer services advised, I went to a smaller local flooring dealer wrmstrong had never heard of the Metro Classics line by Armstrong and could not help. Was referred to their dealer who inspected the floor, recognized hardwood planks’ defects, supplied two boxes of planks, and those were installed instead of defected ones. I purchased Armstrong white vinyl tiles. She had absolutely no idea the glue-together flooring was not designed to interlock! The floor was designed to be installed by sliding planks into place in a tongue-in-groove fashion and gluing together different from the current locking laminate products.
This JUNK was made without enough amount of compound, not all planks the same size, t-moldings are the same quality plus top vinyl even not glued to the base and that why almost impossible to cut it without damaging edge.
Maybe insurance companies need to refuse replacement floors from Armstrong? The scuffs won’t come up even though I tried the Armstrong product “one step”. Armstrong Flooring Company Information.
